Admin & Account
Everything you need to know about managing users, account settings and reporting.
Adding Users & Codes
Managing Multiple Conference Codes
How do I update my credit card?
How do I cancel my account?
How do I remove a conference code & plan?
Can I disable toll-free calling for my account?
How do I remove a user from my account?
How do I turn off local international numbers if I don't need them?
How do I unassign a member from a conference code?
How can I resend the initial instructions to one of my users?
How do I change my host code?
What is the turn-around time for a conference call transcription?
Where can I view my available dial-in numbers?
What can I do under My Settings?
Do I really need to change my conference code?
Annual Billing
What’s my username?
What settings can a user control?
How is the USF fee identified on my billing?
What is the Universal Service Fund (USF)?
What is the difference between toll and toll-free calls?
How long can I make the welcome message?
Can I request the transcription of a conference call recording I made?
Why are you collecting this USF fee for conference calls?
What is the cost and turnaround time for a rush transcription?
How do you charge for call transcriptions?
Can I have more than one account?
How do I add a custom greeting to my account?
Where do I find my Call and Meeting Reports?
What is billing code used for?
Where can I get an accounting invoice?
How do I change my plan?
Do you also offer toll-free international access?
How can I change my conference code?
Adding Contacts
Where do I find my Contacts?
How do I see my current plan?
How do I change the Time Zone?